Privacy Policy

Last Updated: 3 March 2026

This Privacy Policy describes how Vexloni ("we", "us", or "our"), operating at Av. Providencia 1363, oficina 1003, Santiago, Chile, collects, uses, and protects personal information obtained through the website vexloni.com. We are committed to handling personal data responsibly and in accordance with Chilean Law No. 19,628 on the Protection of Private Life (Ley sobre Protección de la Vida Privada) and applicable regulations.

1. Information We Collect

We collect personal information only when you voluntarily provide it through our contact or quote request forms. The categories of information we may collect include:

• Full name
• Email address
• Telephone number
• Building name or address
• Your role (committee member, administrator, owner, or other)
• Building characteristics (number of floors, number of units)
• Any additional information you choose to include in your message

We also collect non-personal technical information automatically when you visit our website, including IP address, browser type, pages visited, and time of visit, through cookies and similar technologies. See our Cookie Policy for more detail.

2. How We Use Your Information

We use the personal information you provide exclusively for the following purposes:

• To respond to your inquiry or quote request
• To prepare and send a fee proposal for energy audit services
• To communicate with you regarding the services you have requested
• To maintain records of our communications for service quality purposes

We do not use your personal information for marketing purposes without your explicit consent, and we do not sell, rent, or otherwise transfer your personal information to third parties for commercial purposes.

3. Legal Basis for Processing

We process your personal data on the basis of your consent, which you provide by submitting a contact or quote request form and checking the consent checkbox. You may withdraw your consent at any time by contacting us at info@vexloni.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

4. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact and quote request data is generally retained for up to three years from the date of last contact, after which it is securely deleted. If a business relationship is established, relevant records may be retained for longer periods as required by Chilean tax and commercial law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include secure data transmission protocols and restricted access to personal data within our organisation. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Sharing of Information

We do not share your personal information with third parties except in the following limited circumstances:

• With service providers who assist us in operating our website and business, subject to confidentiality obligations
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Vexloni, our clients, or others

7. Your Rights

Under Chilean Law No. 19,628, you have the following rights with respect to your personal data:

• Right of access: You may request confirmation of whether we hold personal data about you and obtain a copy of that data.
• Right of rectification: You may request correction of inaccurate or incomplete personal data.
• Right of cancellation: You may request deletion of your personal data, subject to legal retention requirements.
• Right of opposition: You may object to the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us at info@vexloni.com or by post at Av. Providencia 1363, oficina 1003, Santiago, Chile. We will respond to requests within a reasonable timeframe.

8. Cookies

Our website uses cookies to ensure proper functionality and to understand how visitors use the site. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

11. Contact

If you have questions, concerns, or requests relating to this Privacy Policy or our handling of your personal data, please contact us:

• Email: info@vexloni.com
• Phone: +56 2 2948 2920
• Post: Av. Providencia 1363, oficina 1003, Santiago, Chile